Refund & Cancellation Policy

1. Quick Policy Summary

2. Scope of This Policy

This Refund & Cancellation Policy applies to consultation services offered by Robin Ayyappan – ALP, including:

• ALP Business Analysis
• 1-to-1 ALP Consultation

The ALP Business Analysis is currently structured as a personalized 60-minute 1-to-1 video consultation conducted through Google Meet.

3. No Refund After Purchase

Clients are encouraged to review the service description, consultation format and these policy terms before making payment.

A change of mind, change in personal circumstances, change in business plans or decision not to attend does not automatically create a right to a refund.

4. Rescheduling Policy

A client may request one reschedule for a purchased and confirmed consultation.

To qualify for rescheduling, the request must be made at least 24 hours before the scheduled consultation time.

The rescheduled appointment will be subject to available dates and consultation slots.

5. How to Request a Reschedule

A rescheduling request should be communicated using the available business contact details.

The client should clearly provide:

• Name
• Scheduled consultation date and time
• Contact number
• Request to reschedule

A reschedule is considered confirmed only after a new appointment date or time has been communicated and accepted.

6. Cancellation More Than 24 Hours Before the Session

If a client is unable to attend and contacts Robin Ayyappan – ALP at least 24 hours before the scheduled consultation, the client may use the one permitted rescheduling opportunity.

Cancellation itself does not create a refund entitlement. The confirmed policy remains no refund after purchase.

7. Late Cancellation

A cancellation request received within 24 hours of the scheduled consultation will be considered a late cancellation.

The standard one-time rescheduling option requires at least 24 hours' advance notice.

8. No-Show Policy

A client is considered a no-show if they fail to attend the confirmed consultation without an eligible rescheduling request.

Failure to join the Google Meet session, forgetting the appointment or being unavailable at the scheduled time does not automatically create a right to a refund.

9. Late Arrival by the Client

Clients are expected to join the consultation at the scheduled time.

If a client joins late, the consultation may still need to end at the originally scheduled ending time.

Late arrival does not automatically extend the consultation or create a right to a refund.

10. Provider Cancellation

If Robin Ayyappan – ALP needs to cancel a confirmed consultation, the client will be offered an opportunity to reschedule the consultation to another available date or time.

This provider-cancellation provision is an exception to the normal no-refund-after-purchase rule.

11. Technical Problems During Google Meet

Online consultations depend on internet connectivity, compatible devices and third-party systems such as Google Meet.

Provider-Side Technical Issue

If a significant technical problem on the provider's side prevents the consultation from being reasonably delivered, an alternative time may be arranged.

Client-Side Technical Issue

Clients are responsible for ensuring that they have a suitable internet connection, working device, audio/video capability where required and access to the Google Meet link.

Technical difficulties caused by the client's device, internet connection or local environment do not automatically qualify for a refund.

12. Incorrect Information Provided by the Client

Clients are responsible for providing accurate information, including date of birth, exact birth time, birthplace and relevant business information.

If incorrect or incomplete information affects the consultation, this does not automatically qualify the purchase for a refund.

13. Dissatisfaction With the Consultation

ALP Business Analysis is an astrology-based consultation intended to provide an additional perspective for reflection and decision-making.

The consultation does not guarantee that the client will agree with every interpretation or receive a particular answer they hoped to hear.

Dissatisfaction because the consultation does not provide a preferred prediction, recommendation or desired outcome does not create a right to a refund.

14. No Guarantee of Business Results

Refunds are not available because a client's business, investment, partnership, expansion or other decision later produces a different result from what the client expected.

Astrology does not guarantee:

• Business success
• Profitability
• Income growth
• Investment returns
• Partnership success
• Expansion success
• Any particular future outcome

15. Change of Business Decision

A refund is not available merely because, after purchasing the consultation, the client decides:

• Not to start the business
• Not to make the investment
• Not to enter the partnership
• Not to leave their job
• Not to expand their business
• To change their business direction

These decisions remain the responsibility of the client.

16. Consultation Duration

The standard ALP Business Analysis consultation is approximately 60 minutes.

The consultation may conclude within the scheduled period once the relevant questions and analysis have been discussed.

Unused time resulting from a late client arrival is not refundable.

17. Duplicate or Accidental Payment

If a genuine duplicate payment or payment-processing error occurs, the client should contact Robin Ayyappan – ALP with appropriate payment details so that the transaction can be reviewed.

Any correction will depend on verification of the payment records.

18. Payment Gateway or Bank Delays

If a refund becomes applicable under the provider-cancellation provision or another valid payment correction, the processing time may depend on the payment gateway, bank or payment service provider.

Robin Ayyappan – ALP cannot control processing delays caused by independent financial institutions or payment service providers.

19. Communication Responsibility

Clients are responsible for providing valid contact information and checking messages, email, WhatsApp or other communication used for consultation scheduling.

Failure to notice a correctly communicated appointment confirmation or meeting link does not automatically create a right to a refund.

20. Changes to This Policy

This Refund & Cancellation Policy may be updated if consultation processes, booking systems, payment methods or business practices change.

For a confirmed purchase, the applicable terms should be interpreted according to the policy and service information communicated in relation to that purchase, subject to applicable law.

21. Contact for Cancellation or Rescheduling

To request an eligible reschedule or communicate about a consultation cancellation, please contact: